For the first 2 hours after application, do not get your eyelash extensions wet. Do not use spa, sauna, or pool. Adhesive needs to cure and bond with your natural eyelash.
Wash your lashes daily with oil-free facial cleanser, eyelash cleanser or soap. Oil breaks down the adhesive. After showering, blot your lashes with a paper towel or let them air dry. Brush your eyelashes when they are dry using a mascara brush if necessary.
No oil-based products such as makeup remover, mascaras, makeup products, lotions etc. on your extensions. If a mascara is to be used, please make sure it is oil-free. Oil breaks down the adhesive. The label of your products must say OIL FREE.
Avoid pulling your lashes or rubbing your eyes. Do not use a manual eyelash curler.
Wear a headband when exercising, sweating.
Avoid exposure to high temperatures such as hot hair styling tools, ovens, etc. Extensions may melt.
We recommend touch-up appointments every 2-3 weeks
*Changes/rescheduling/cancellation of the appointment in less than 24 hours prior to the appointment, results in a full charge
* If appointment is booked on the day of the appointment and then cancelled/rescheduled later, the card on file will be charged for the service.
*If you arrive late to your appointment, unfortunately you will receive less lashes during your application. Grace period is 20 minutes. After 20 minutes we do not accept late clients and the card on file is charged for the missed appointment.
*If a client displays visible signs of skin redness, infections, common cold, discharge any other disease, etc., we will not provide the service to avoid contamination or spread of the possible infection. The card on file will be charged for the service.
We understand that last-minute emergencies happen and we'd appreciate it if you contact us as soon as possible.
We reserve the right to change your lash artist with or without notice in the event of an emergency.
Thanks for your cooperation!
Please arrive to the appointment with no mascara or eyeliner. There is a $5 cleaning fee if our lash stylists will be removing eye makeup. We have all of the necessary supplies here to take it off . Arrive a few minutes before the appointment to take off mascara/eyeliner.
Pets are welcome if they are in the carrier. No animals are allowed on the treatment table at any time
Avoid drinking coffee at least 3 hours before your appointment. Caffeine makes your eyes twitch and it makes it difficult to place extensions on natural lashes.
Please silence your phone and allow yourself to have a relaxing experience
We guarantee your satisfaction and offer a Complimentary Fix within the first 7 days if:
1) you are not happy with the style, length or look of your eyelash extensions
2) If your extensions start shedding excessively and you have less than 80% of extensions within the first few days after application
Please note that we will do a complimentary fix only within the first 7 days after the initial application. No exceptions will be made.